Lease quotes displayed for illustrative purposes only. Lease quotes are based on weekly calculations over a 5-year lease agreement (other periods are available on request). At the end of your finance agreement a transfer of ownership fee applies (approx. £200 + VAT). Lease quotes vary depending on your circumstances. Finance agreements are arranged with a third-party finance company authorised and regulated by the Financial Conduct Authority. 3-years trading history or home-owners guarantor is usually required.

We want every Redber order to arrive safely and without fuss. Here's everything you need to know about delivery times, tracking, returns and refunds.

Delivery Charges

Free standard tracked delivery on UK mainland orders of £40 or more.

All delivery charges include VAT. Delivery estimates are counted from dispatch, not from when an order is placed. Express delivery is not a guaranteed next-day service.

Free UK mainland delivery excludes destinations with the additional charges set out below.

Freshly Roasted to Order

Every bag of Redber coffee is freshly roasted for your order, rather than taken from a shelf of pre-roasted stock. Each bag is labelled with your unique order number.

• Roasting: Monday to Saturday
• Dispatch: Monday to Friday (excluding bank holidays)
• Processing: We aim to process orders by 4pm and, wherever possible, roast and dispatch on the same working day.

During busy periods, particularly around Black Friday and Christmas, please allow an extra working day for roasting and dispatch. Weekend orders are dispatched on the next available working day once ready.

Delivery Areas & Exceptions

We deliver with trusted partners including Amazon Shipping and DHL. The service used for your order may vary.

• UK mainland: Standard tracked delivery is free for qualifying orders of £40 or more, excluding the areas below.
• Northern Ireland, Scottish Highlands & Islands — up to 5kg: £5.00
• Northern Ireland, Scottish Highlands & Islands — 5.01kg to 30kg: £15.00
• PO Boxes and BFPO addresses: We cannot deliver to these addresses.

For orders over 100kg, or orders over 30kg to Northern Ireland, the Scottish Highlands or Islands, please contact us for a quotation. Unusually large or heavy orders may incur additional charges; if so, we will contact you to confirm the cost before dispatch.

Track Your Order

Once your order has been dispatched, we'll send a confirmation email with a tracking link. Depending on the courier, you may also receive tracking updates by email or SMS.

Please allow a little time after dispatch for your tracking link to become active. If you can't find your dispatch email, check your junk or spam folder, or contact us and we'll help.

Damaged, Faulty or Incorrect Orders

We take care when packing your order, but if something arrives damaged, faulty or incorrect, please let us know as soon as possible — ideally within 24 hours of delivery — so we can investigate promptly.

Email contact@redber.co.uk with your order number, a description of the problem and photographs of the goods and packaging where possible.

The 24-hour period is a request to help us investigate delivery problems and does not limit your statutory rights. Where required by law, we will arrange an appropriate repair, replacement, price reduction or refund, and cover reasonable return costs for faulty or incorrectly supplied goods.

Returns for Personal Customers

Changed your mind?

For most eligible online purchases, you have 14 days after receiving the goods to tell us you wish to cancel, then a further 14 days to send them back. Please contact us first so we can provide return instructions. The direct cost of returning change-of-mind goods is normally your responsibility.

You may inspect goods as you would in a shop. We recommend keeping the original packaging where possible, but eligible returns are not automatically refused because packaging has been opened. We may make a lawful deduction for any reduction in value resulting from handling beyond what was necessary to inspect the goods.

What about freshly roasted coffee?

Some goods may be exempt from change-of-mind cancellation rights where the law permits, such as clearly personalised goods, goods liable to deteriorate or expire rapidly, or certain sealed hygiene products once unsealed. Fresh roasting to order or choosing one of our standard grind options does not automatically make coffee exempt. Please contact us if you're unsure about your order.

These exceptions do not affect your rights where goods are faulty or not as described. Sale and discounted items carry the same statutory rights as full-price items.

Returns for Business Customers

Orders placed in the course of a business, trade or profession do not carry the consumer 14-day change-of-mind cancellation right. We do not accept discretionary business returns unless agreed in writing before the goods are sent back.

We will generally not accept change-of-mind returns for used or opened goods, roasted or ground coffee, perishable products, or personalised or specially ordered items.

If business goods are faulty or not as described, please contact us in writing within a reasonable time, quoting your order number and providing supporting information. We will assess the issue in line with applicable law and the contract. Nothing here excludes rights or remedies that cannot lawfully be excluded.

Refunds

Refunds are normally made to the original payment method. For an eligible consumer cancellation of an entire order, the refund includes the standard original delivery charge where required by law; any extra paid for premium delivery is generally not refundable for a change-of-mind cancellation.

Where goods must be returned, we will issue an eligible cancellation refund without undue delay and no later than 14 days after receiving the returned goods or evidence that they have been sent back, whichever is earlier. Where goods do not have to be returned, the applicable statutory refund deadline runs from when we're informed of your cancellation. Your bank or payment provider may take additional time to show the refund.

Need Help with a Delivery or Return?

We're happy to help. Please contact us before sending a return, so we can confirm the correct address and next steps.

Email: contact@redber.co.uk
Telephone: 01483 80 85 80

Please include your order number so we can assist you quickly. This page does not affect your statutory rights.