Help & FAQs

Please email/call straight away after checking your order confirmation in order for us to amend or cancel your order.
Email: contact@redber.co.uk
Phone: 01483 808580

Coffee: If you can call us straight after order is placed we can amend this for you. Amendments cannot be be made on Coffee orders once roasting has begun. We roast all coffee to order so every bag is bespoke to you and therefore can't be resold.

Changing/swapping product(s): We can change products in your order if contacted before they have been shipped. If they have already been posted - please refer to our returns/exchanges policy. If the new basket total is more than when you checked out your order will be put on hold and a link for payment will be sent. On receipt of additional payment your order will proceed as normal.

Adding product(s): We can put your current order on hold to add additional items. We will then send a payment link for additional product(s). On receipt of payment we will add the product to your order.

Removing product(s): We can remove a product from your order if contacted before it has been shipped. If it has already been posted - please refer to our returns policy.

Address Change: If you discover you have provided the wrong address, please notify us as soon as possible. We can amend as long as your order has not already been shipped. We do not amend this unless advised. If your order has already been collected by Royal Mail, and the order is tracked, you may be able to arrange for the order to be re-directed to the correct address.

Please note, we cannot be held responsible for any losses or delays if you have inputted the wrong address.

On completion of your order, you will be sent an automatic confirmation to the email address you provided in your order.

Please check in your spam inbox as it may have gone there. If you still cannot find it, please contact us via email: contact@redber.co.uk

Please notify us of any changes in your account, or if your email address changes we can update this information for you.

First, physically add a 125g bag of the specified free coffee - including the roast profile and grind you desire - to your basket.
Next, please add your code in the discount box at checkout which will remove the price of your 125g.

If you forget to add the free coffee, please add to your next order as we cannot add it after an order is placed (all coffee is roasted to order).

Please note: The free 125g bag cannot be obtained on it's own, it must be added to an order than includes at least one other product of any kind.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

This will depend on postage selected - please see chosen delivery.
Estimated delivery times are aims not guaranteed delivery periods.

You should collect your order when you receive the shipping confirmation email. This is not the same as the order confirmation email which is received once an order is placed.

The collection/shipping email will come after the confirmation email.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Please email contact@redber.co.uk with a photo and description of your problem and we will get back to you with the next steps.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

We are not currently operating the Refer a Friend scheme, but should we decide to do so in future we will let our customers know via our website.

Please first try a different browser to log in and if you are still experiencing issues call our customer services on 01483 808580

Orders received are added to our automatic ordering system to join the roasting queue. We would normally expect to roast and pack your order within 1-2 working days of receipt.  

Yes, we offer a wide selection of pre-roasted coffee beans available for purchase.

We don’t have an on site shop, as we are an online store. We do offer a Click and Collect service.

If you want advice on coffee or machines, please contact us and our coffee experts can give the advice you need. (Please note these are not sales members)
Email: contact@redber.co.uk Phone: 01483 808580

Please place your order in advance for collection in store.

Please check the regulations/customs requirements for the item and destination before contacting us. You will be responsible for any customs fees.
Email us : contact@redber.co.uk to check if we send to the desired location/country

Unfortunately, we don’t currently service domestic coffee machines. If you are experiencing problems with your domestic machine, please contact the manufacturer in the first instance for technical support and advice:

Melitta

Phone:  0800 028 8002
Email:  help@melitta.co.uk

Sage

We would recommend  you contact Sage support on the link below and they will be able to assist you further.

https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_GB®ion=gb&brand=sage

Moccamaster

Help form

KitchenAid

Customer Care

KitchenAid - contact

De'longhi

Bean to cup service and repairs: 0345 222 0458. (Monday to Friday 9am to 5.30pm)

Spare parts

Customer support

Please note: We do stock some spare parts.

If you need a spare part which is not listed on our website, please contact the manufacturer for the part number, quoting your machine make and model, and they will advise if it is available.

You can search the part number on our website and if we don’t stock the part you need, or you are unsure which part you need, please contact the manufacturer for the part number, quoting your machine make and model, and they will advise which part is compatible and if it is available.

Then email Redber at contact@redber.co.uk quoting the relevant part number and we will check if we can order it for you.

If you have ordered the wrong part accidentally, we can refund the item price but not postage. Items must be returned unused in the original packaging at your own cost.

Coffee machines are a matter of personal preference, and where possible we have provided plenty of information on our website regarding the key features and specifications of the machines we sell.

If you have any specific questions, please contact the relevant manufacturer.

Filter Machine: Filter grind
Cafetiere: Cafetiere grind
Pour over/V60: Filter grind
Aeropress: Fine grind
Espresso Machine: Espresso grind
Bean to cup Espresso Machine: Beans
Moka pot/ Stovetop espresso maker: Fine grind

Please note: The free 125g bag cannot be obtained
on it's own, it must be added to an order that includes at least one other product of any kind.

Storing your coffee beans properly is essential to maintaining their freshness and flavour for longer.
It is recommended to store them in an airtight container in a cool, dark place, away from heat, moisture, and light. Avoid storing them in the fridge or freezer, as the fluctuating temperatures can affect the beans' quality.

Grinding your own coffee beans just before brewing can greatly enhance the freshness and overall taste of your coffee. Pre-ground coffee may lose its flavor more quickly due to increased surface area exposure. Though, Redber's pre-ground coffee will still be of good quality 2-3 months after purchase.

Grind size affects the extraction of flavours from your coffee. This means different brewing methods require varying grind sizes to achieve the desired taste profile. Finer grinds are typically used for espresso, while coarser grinds are more suitable for cafetiere/French press or cold brew.

The country of origin has a significant impact on the taste of coffee due to factors such as climate, altitude, soil quality, and processing methods. Each coffee-growing region produces beans with unique flavour profiles.

You can expect earthy flavour notes from Asia, fruity and floral notes in African coffees, Chocolatey, fruity flavours in central America, and chocolatey/nutty tones in South American varieties.

To determine if your coffee beans are stale or past their expiration date, use your senses. Fresh beans should have a vibrant aroma and be mostly free from oils (some oiliness is normal). Stale beans may appear oily and dull, lacking the characteristic aroma and flavour. If your coffee tastes flat or bitter, it may be a sign that the beans are no longer at their peak freshness.

Arabica and Robusta are the two most common species of coffee beans. Arabica beans are known for their complex flavours, acidity, and sweetness, while Robusta beans are characterised by their flatter, earthy taste. At Redber all of our coffee is arabica.

Investing in a coffee grinder is often worth it for those seeking a fresher and more flavourful coffee experience. Grinding coffee beans just before brewing helps preserve their aroma and flavour compounds for longer, resulting in a more aromatic and robust cup of coffee. However, pre-ground beans are convenient and will still stay fresh for plenty of time.

Light, medium, and dark roast coffee beans each offer distinct flavour profiles due to the varying levels of roasting they undergo. Light roast coffee beans are roasted for a shorter period, allowing the inherent flavours of the bean to shine through. These beans often exhibit bright acidity, floral and fruity notes, and a light body. Medium roast coffee beans are roasted slightly longer, resulting in a balanced flavour profile with pronounced sweetness and acidity. These beans may offer nutty, chocolatey, or caramel-like undertones, making them a popular choice for many coffee drinkers. Dark roast coffee beans undergo an extended roasting process, leading to a bold and robust flavour profile. Dark roasts typically feature a full body and low acidity.

Ultimately, the choice between light, medium, and dark roast coffee beans comes down to personal preference, with each roast level offering a unique and enjoyable coffee experience. We do not recommend light roasts or African origin coffees for espresso as it usually turns out very sharp and sometimes sour, but some people do enjoy this.

Orders received are added to our automatic ordering system to join the roasting queue. We would normally expect to roast and pack your order within 1-2 working days of receipt.