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Terms & Conditions

TERMS OF SERVICE

OVERVIEW

This website is operated by Redber. Throughout this website the terms “we”, “us” and “our” refer to Redber. Redber offers this website, including without limitation all information, tools and services available from this website to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting this website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using this website. By accessing or using any part of this website you agree to be bound by these Terms. If you do not agree to all the Terms here then you may not access the website or use any Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools which are added to this website shall also be subject to these Terms. You can review the most current version of the Terms at any time on this website. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to this website. It is your responsibility to check this website for changes. Your continued use of or access to this website following the posting of any change constitutes acceptance of that change.

SECTION 1 - GENERAL CONDITIONS

By agreeing to these Terms you represent that you are, or at least are, the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this website.
We reserve the right to refuse any Service to anyone for any reason at any time at our sole discretion.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of any Service, use of any Service, or access to any Service or any contact on this website through which any Service is provided, without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if any information on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the information on this website is at your own risk.
We undertake no obligation to update, amend or clarify information in any Service or on any related website, including without limitation, pricing information, except as required by law.
We have made every effort to display the colours and images of products that appear on this website as accurately as possible. We cannot guarantee that the display of any colour on your device is accurate.
This website may contain historical information. Historical information, necessarily, is not current and is provided for information only.
No specified update or refresh date applied in any Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES

The price for any Service is subject to change at any time from time to time at our sole discretion without notice.
The description of any Service is subject to change at anytime from time to time at our sole discretion without notice.
We reserve the right at any time to cancel, modify, limit or discontinue any Service (or any part or content thereof) without notice.
We reserve the right to cancel without notice any order at any time (including after you have submitted your order) if any information for any Service or on any related website is inaccurate.
We reserve the right, but are not obligated, to limit or refuse any Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
Any offer for any Service made on this website is void where prohibited.
We shall not be liable to you or to any third-party for any cancellation, modification, price change, suspension, limitation or discontinuance of any Service.

SECTION 4 - SERVICE

A Service may be available exclusively through this website. Such Service may have limited quantities and be subject to return or exchange only according to our Return Policy.
We do not warrant that the quality of any Service or related information will meet your expectations.
When you place an order to purchase a Service we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”).
The Order Confirmation E-mail is an acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the Service ordered.
We only accept your offer and conclude the contract of sale for the Service ordered by you when we dispatch the Service to you and include confirmation of the terms of sale in a durable form (the "Invoice").

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information when using any Service. You agree to promptly update all your account information so that we can contact you as needed.

SECTION 6 - OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor nor have any control nor input over.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through this website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.
We may at any time from time to time offer new features and/or services through this website. Such new features and/or services shall also be subject to these Terms.

SECTION 7 - THIRD-PARTY LINKS

Services may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request you submit information (for example a contest entry) or without our request a creative idea, suggestion, proposal, plan or other materials or information, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you hereby agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any person's intellectual property or these Terms.
You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of any Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through this website is governed by our Privacy Policy.

SECTION 10 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using this website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of any Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of any Service will be accurate or reliable.
You agree that from time to time we may remove any Service for indefinite periods of time or cancel any Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, any Service is at your sole risk. Any Service is (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any Service or any products procured using any Service, or for any other claim related in any way to your use of any Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any Service or any content (or product) posted, transmitted, or otherwise made available via any Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless us and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use the Service, or when you cease using our website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to the Service (or any part thereof).

SECTION 15 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this website or in respect to any Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 16 - GOVERNING LAW

These Terms and any separate agreements whereby we provide any Service shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 17 - CHANGES TO THE TERMS OF SERVICE

You can review the most current version of these Terms at any time at this website.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to this website. It is your responsibility to check our website for changes. Your continued use of or access to our website or any Service following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION 18 - CONTACT INFORMATION

Questions about these Terms should be sent to us at info@redber.co.uk

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our website, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@redber.co.uk or mailing us at Redber, Unit 2, Merrow Depot, Merrow Lane, Guildford, GU4 7BQ.
 
SECTION 3 - DISCLOSURE
 
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 
SECTION 4 - SHOPIFY
 
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
 
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
 
SECTION 5 - THIRD-PARTY SERVICES
 
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
 
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 
Google Analytics
Our store uses Google Analytics to help us learn about who visits our website and what pages are being viewed.
 
SECTION 6 - SECURITY
 
To protect your personal information we take reasonable precautions and follow industry best practice to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 
SECTION 7 - COOKIES
 
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Google analytics:
PREF, persistent for a very short period, set by Google and tracks who visits the store and from where
 
SECTION 8 - AGE OF CONSENT
 
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 
QUESTIONS AND CONTACT INFORMATION
 
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at graham@redber.co.uk or by mail at Redber, Unit 2, Merrow Depot, Merrow Lane, Guildford, GU4 7BQ, using reference Privacy Compliance Officer.

REFUND POLICY

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company since it may take some time before your refund is allocated.
Next contact your bank. There is often some processing time before a refund is allocated.
If you have done all of this and you still have not received your refund yet, please contact us at info@redber.co.uk

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
 
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item then send us an email at info@redber.co.uk and send your item to Redber, Unit 2, Merrow Depot, Merrow Lane, Guildford, GU4 7BQ.

Shipping
To return your product, you should send your product to: Redber, Unit 2, Merrow Depot, Merrow Lane, Guildford, GU4 7BQ
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.