Delivery, Returns & Refunds

We aim to roast and dispatch your coffee the same day of your order so you can enjoy only the freshest coffee!

International Delivery

For our International Delivery Information Click Here

Our Services

We offer four delivery services for you to choose from: Standard Untracked (for 1kg and under), Standard Tracked, One Day and Priority. We try and clear all of our orders by 4pm each day. However, we ask you to allow an extra day for roasting before we dispatch. The exception to this is if you place a priority order before 12 noon, where we will make sure we roast and dispatch on the same day. Priority orders placed before 12 noon are forwarded in the roasting queue. We roast 6 days a week, Monday to Saturday. And we dispatch from Monday to Friday. 

Please note that all services are subject to courier circumstances. This is inevitably subject to occasional delays and errors on their part, though these are extremely rare. No courier is faultless, and there is no vendor anywhere that can guarantee absolutely certain next day delivery. We can however promise that all orders placed with priority shipping before the cut off will be shipped that day.

Please feel free to provide delivery notes for the postman or courier.

Untracked Small Parcel 2-4 Day Service (within the UK, prices include VAT):

0.01 kg to 0.25 kg = £1.50
0.26 kg to 1.0 kg = £2.40

Fully Tracked Parcel 2-3 Day Service (within the UK, prices include VAT):

0.01 kg to 2.0 kg = £3.50
2.1 kg to 4.0 kg = £4.25

Highlands, Islands & Northern Ireland - 2 to 5 Days Fully Tracked

0.01 kg to 2.01 kg = £3.50
2.1 kg to 4.0 kg = £4.25
4.1 kg to 14.0 kg = £6.99

One Day Service

This service allows for one day to roast and pack, and another day for delivery.

1 Day Roast/Pack + 1 Day Delivery - Mon to Fri Tracked
0.01 kg to 0.9 kg = £3.99
1.0 kg to 2.0 kg = £4.80
2.1 kg to 4.0 kg = £5.50
4.1 kg to 12.0 kg = £6.00
12.1 to 20.0 kg = £6.99
Above 20.1 kg = £15.00

Priority Roasting Service
For this service we will roast and dispatch on the same day if the order is placed before 12 noon.
Priority Orders 1 Day Service - Mon to Fri Tracked
0.01 kg to 2.0 kg = £5.99
2.1 kg to 6.0 kg = £7.99

Track Your Order

All of our orders are shipped using either Whistl or UK Mail, you can use the links below to track your order:
Track your Standard Service Parcel with Royal Mail Here
Track Your One Day or Priority Parcel using UK Mail Here 

Damaged or Incorrect Orders

If your order is incorrect or damaged Redber Coffee will offer a replacement or a refund. If this happens please contact us so we can resolve the issue as soon as we can. Please ensure you inspect any goods prior to signing for delivery. Any visible damage whatsoever should be noted and the delivery signed for as damaged. If inspection is not possible please ensure you sign for goods ‘unexamined’ allowing us to lodge claims with our delivery partners. We advise sending a photo of damaged goods. This will enable us to deal with your issue quickly. Damaged or defective goods should be reported to us with 24 hours of receiving the delivery. 

Right To Cancel

You have the right to cancel your order within 14 days from receipt of the goods. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process. Delivery charges cannot be refunded. To return any items, please e-mail us at info@redber.co.uk or call us on 01483 80 85 80. Please use your order number as a reference, this can be found in both your email order confirmation and the invoice we pack with your goods. The items should then be returned by an agreed delivery method.

Refunds

We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.

If you are local, you can Collect from us in Guildford free of charge

You are welcome to collect your coffee from us at the roastery rather than us posting it to you. Just contact us by either email or on the phone and we will help.

We have hundreds of happy local customers who collect; it's a good way to save on postage costs, and you get to see the roastery roasting away!