We are currently in the process of moving from Royal Mail to Amazon Shipping as our delivery partner. During this changeover, you may receive tracking notifications from Amazon Shipping.
At Redber, all coffee is roasted to order to ensure maximum freshness. Each bag is labelled with your unique order number. We aim to roast and dispatch orders on the same day they are placed.
Roasting takes place six days a week, Monday to Saturday, with dispatches occurring Monday to Friday. We aim to process all orders by 4:00pm; however, during particularly busy periods, please allow an additional working day in case of a roasting backlog.
Orders of £40 and Over
-
Standard Tracked Delivery (2–3 working days) – Free
-
Express Tracked Delivery (1–2 working days) – £3.00
For Orders Under £40
-
Standard Tracked Delivery (2–5 working days) – £3.95
-
Express Tracked Delivery (1–2 working days) – £4.45
Please note: next-day delivery cannot be guaranteed, as all coffee is roasted to order.
Delivery Exceptions
- Free delivery applies to Mainland UK only.
-
Northern Ireland & Scottish Highlands and Islands (0.01kg - 5kg) - £5.00
-
Northern Ireland & Scottish Highlands and Islands (5.01kg - 30kg) - £15.00
- Delivery to PO Boxes & BFPO is not available.
All delivery charges include VAT
For orders exceeding 100kg, please contact us for a quotation. If an order is unusually large or heavy, additional delivery charges may apply. Where applicable, we will contact you to confirm any additional costs prior to dispatch.
Track Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
We work with Amazon Shipping, Royal Mail, DPD and DHL. Depending on the service used, tracking updates may be provided by email and, in some cases, by SMS. You can follow your parcel’s progress using the tracking link provided in your dispatch confirmation.
Please allow a short period after dispatch for tracking information to become active.
If you have not received your tracking email, please check your junk or spam folder before contacting us.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 24 hours of receipt. We will offer a replacement or a refund where appropriate.
We recommend inspecting your goods before signing for them. If this isn't possible, please sign as ‘unexamined’. Any visible damage should be reported to the delivery driver at the time of delivery.
To help us resolve the issue quickly, please include photographs of the damaged goods when you get in touch.
Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. You will be responsible for the return shipping costs.
To be eligible for a refund, items must be returned unused, in perfect condition, and in their original, unopened packaging. Delivery charges are non-refundable. Please allow up to 14 working days for the return and refund process.
To initiate a return, please contact us at contact@redber.co.uk or call 01483 80 85 80, quoting your order number (found in your order confirmation email and packing slip).
Exemptions from the Right to Cancel
The right to cancel does not apply to:
- Goods that are perishable or have a short shelf life
- Customised or personalised items
- Items sealed for hygiene reasons that have been unsealed after delivery
- Services that have already been completed
As all our coffee is roasted to order and customised for your chosen brew method, some products may not be eligible for cancellation. This does not affect your statutory rights if a product is faulty or not as described.
Refunds
Refunds will be issued to the original payment method used. We aim to process all refunds promptly and efficiently.
