Frank Green 12oz Ceramic Cup with Button Lid - Moon Dust

Enjoy your favourite lattes, chais and flat whites wherever the day takes you with the Frank Green 12oz Ceramic Cup with Button Lid in Moon Dust. Designed with a premium stainless steel body, triple-wall vacuum insulation and a ceramic lined interior, this reusable cup helps keep drinks at the ideal temperature while preserving pure flavour and aroma. Its sleek finish, compact shape and award-winning push button lid make it a stylish, practical and sustainable choice for everyday coffee lovers.

Key Features

• Ceramic Lined Interior: Helps preserve the clean, full flavour of your coffee, tea or chai without any unwanted metallic aftertaste.
• Triple-Wall Vacuum Insulation: Designed to retain drink temperature for longer, keeping every sip enjoyable from start to finish.
• Push Button Lid: Features Frank Green’s multi award-winning push button design for easy one-handed use and convenient sipping on the go.
• Spill and Leak Resistant: Ideal for commuting, travelling or busy days, helping to prevent mess when carried in your bag or cup holder.
• Premium Stainless Steel Build: Durable, reusable and made to last, offering a reliable alternative to single-use takeaway cups.
• Cup Holder Friendly: The compact 12oz shape is designed to fit most standard car cup holders, making it perfect for daily journeys.
• BPA Free Materials: Made using FDA and EU approved safe materials for added peace of mind.
• Stylish Finish: A soft, modern colourway that pairs beautifully with everyday accessories and kitchenware.

Product Specifications

• Capacity: 12oz / 355ml
• Material: Ceramic inner lining with stainless steel outer shell
• Insulation: Triple-wall, vacuum-insulated
• Lid Type: Push-button lid
• BPA-Free: Yes
• Microwave Safe: No
• Dishwasher Safe: Lid only – hand wash base for best results

Frequently Asked Questions

• Is the Frank Green 12oz Ceramic Cup suitable for coffee? Yes, it is ideal for coffee, including lattes, flat whites and long blacks, with a ceramic lining that helps keep the flavour pure.
• Does the cup keep drinks hot? Yes, the triple-wall vacuum insulation is designed to help retain temperature, keeping your drink warm for longer while you are on the go.
• Is the lid leak resistant? Yes, the push button lid is designed to be spill and leak resistant, making it suitable for commuting and travel. Lid is not 100% leakproof.
• Can I put the cup in the dishwasher? The lid is dishwasher safe, but the base should be hand washed only to protect the ceramic lining and finish.
• Can I microwave this cup? No, this stainless steel reusable cup is not suitable for microwave use.
• Will it fit in my car cup holder? Yes, the cup is designed to fit most standard cup holders, making it convenient for journeys and everyday use.

Care Instructions

• Lid: Dishwasher safe
• Base: Hand wash only to maintain ceramic lining and exterior finish
• Not suitable for microwave use

Buying Information

Product No.: B02S04C79-79-79

We are currently in the process of moving from Royal Mail to Amazon Shipping as our delivery partner. During this changeover, you may receive tracking notifications from Amazon Shipping.

At Redber, all coffee is roasted to order to ensure maximum freshness. Each bag is labelled with your unique order number. We aim to roast and dispatch orders on the same day they are placed.

Roasting takes place six days a week, Monday to Saturday, with dispatches occurring Monday to Friday. We aim to process all orders by 4:00pm; however, during particularly busy periods, please allow an additional working day in case of a roasting backlog.

Delivery

Orders of £40 and Over

• Standard Tracked Delivery (2–5 working days) – Free
• Express Tracked Delivery (1–2 working days) – £3.00

For Orders Under £40

• Standard Tracked Delivery (2–5 working days) – £3.95
• Express Tracked Delivery (1–2 working days) – £4.45

Please note: next-day delivery cannot be guaranteed, as all coffee is roasted to order.

Delivery Exceptions

• Free delivery applies to Mainland UK only.
• Northern Ireland & Scottish Highlands and Islands (0.01kg – 5kg) – £5.00
• Northern Ireland & Scottish Highlands and Islands (5.01kg – 30kg) – £15.00
• Delivery to PO Boxes & BFPO is not available.

All delivery charges include VAT.

For orders exceeding 100kg, please contact us for a quotation. If an order is unusually large or heavy, additional delivery charges may apply. Where applicable, we will contact you to confirm any additional costs prior to dispatch.

Track Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

We work with Amazon Shipping, Royal Mail, DPD and DHL. Depending on the service used, tracking updates may be provided by email and, in some cases, by SMS. You can follow your parcel's progress using the tracking link provided in your dispatch confirmation.

Please allow a short period after dispatch for tracking information to become active.

If you have not received your tracking email, please check your junk or spam folder before contacting us.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of receipt. We will offer a replacement or a refund where appropriate.

We recommend inspecting your goods before signing for them. If this isn't possible, please sign as 'unexamined'. Any visible damage should be reported to the delivery driver at the time of delivery.

To help us resolve the issue quickly, please include photographs of the damaged goods when you get in touch.

Returns — Consumer Customers

This section applies to purchases made by individuals acting as consumers, not in the course of a business.

Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. You will be responsible for the return shipping costs.

To be eligible for a refund, items must be returned unused, in perfect condition, and in their original, unopened packaging. Delivery charges are non-refundable. Please allow up to 14 working days for the return and refund process.

To initiate a return, please contact us at contact@redber.co.uk or call 01483 80 85 80, quoting your order number (found in your order confirmation email and packing slip).

Exemptions from the Right to Cancel

The right to cancel does not apply to:

• Goods that are perishable or have a short shelf life
• Customised or personalised items
• Items sealed for hygiene reasons that have been unsealed after delivery
• Services that have already been completed

As all our coffee is roasted to order and customised for your chosen brew method, some products may not be eligible for cancellation. This does not affect your statutory rights if a product is faulty or not as described.

---

Returns — Business Customers

This section applies to all purchases made by businesses, sole traders, partnerships, limited companies, or any buyer purchasing in the course of a trade or business.

No Statutory Right to Cancel

The Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 do not apply to business-to-business (B2B) transactions. Business customers do not benefit from a statutory 14-day cooling-off period or any equivalent right to cancel simply because they have changed their mind.

Our B2B Returns Policy

Redber does not accept returns from business customers unless a return has been expressly agreed in writing by Redber prior to the goods being returned.

In addition to the above, we will not accept any return where:

• The packaging has been opened, broken, or tampered with in any way
• The goods have been used, prepared, brewed, or consumed to any extent
• The goods are perishable or have a short shelf life (which applies to all roasted coffee)
• The goods were roasted, blended, or ground to a custom specification for that order

These conditions apply regardless of the reason for the return request, except where the goods are confirmed to be faulty or not as described (see below).

Faulty or Misdescribed Goods

Nothing in this policy limits or excludes Redber's obligations under the Sale of Goods Act 1979. If goods supplied to a business customer are of unsatisfactory quality, not fit for purpose, or materially not as described, the business customer retains the right to:

• Reject the goods and obtain a refund, or
• Request a repair or replacement

Any such claim must be notified to us in writing within a reasonable time of delivery, and we reserve the right to inspect the goods before agreeing a remedy. Photographs of any defect should be provided at the point of notification.

How to Request a Return

If you believe your order qualifies for a return under the limited circumstances set out above, please contact us in writing at contact@redber.co.uk before returning any goods, quoting your order number. Goods returned without prior written authorisation will not be accepted and may be returned to sender at the business customer's expense.

Refunds

Refunds will be issued to the original payment method used. We aim to process all refunds promptly and efficiently.