Free UK Delivery on orders £40+

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Shipping policy

Last updated: 9 November 2026

Thank you for shopping with Redber Coffee. We take care to prepare and dispatch every order as quickly as possible, whether you're ordering freshly roasted coffee, brewing equipment or gifts.

UK Delivery Charges

Enjoy FREE Standard Tracked Delivery on UK mainland orders of £40 or more.

Delivery Service Orders Under £40 Orders £40+
Standard Tracked (2–5 working days) £3.95 FREE
Express Tracked (1–2 working days) £4.45 £3.00

All delivery charges include VAT.

Delivery times are estimated from dispatch, rather than the date your order is placed. Express delivery is not a guaranteed next-day service.

The final delivery options and charges will be displayed at checkout.

Freshly Roasted Coffee & Order Processing

At Redber, all our coffee is freshly roasted to order, helping ensure it arrives at its best. Each bag is labelled with your unique order number.

Our roasting and dispatch schedule:

  • Coffee roasting: Monday to Saturday

  • Order dispatch: Monday to Friday, excluding bank holidays

  • Order processing: We aim to process orders by 4pm and dispatch on the same working day wherever possible.

During particularly busy periods, including Black Friday and Christmas, please allow an additional working day for roasting and dispatch.

Orders placed over weekends or bank holidays will be dispatched on the next available working day once ready.

Some products, including specially ordered equipment, may require additional preparation or delivery time. Where applicable, we will provide further information.

Delivery Areas & Exceptions

Free standard delivery applies to qualifying UK mainland orders only.

Additional delivery charges apply to Northern Ireland, the Scottish Highlands and Islands:

  • Up to 5kg: £5.00

  • 5.01kg–30kg: £15.00

Please note:

  • We cannot deliver to PO Box or BFPO addresses.

  • Orders over 100kg require a delivery quotation.

  • Orders over 30kg to Northern Ireland, the Scottish Highlands or Islands may require a separate quotation.

  • Unusually large or heavy items may incur additional delivery charges. If this applies, we will contact you to confirm the cost before proceeding.

International Delivery

We offer international delivery to selected destinations, subject to the products ordered and available courier services.

Available international destinations, delivery methods and charges will be displayed at checkout.

International delivery times may vary depending on the destination, local courier services and customs processing.

Customs Duties & Import Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import VAT, local taxes and courier handling fees.

Where applicable:

  • Any duties and taxes collected by Redber will be displayed at checkout.

  • If import charges have not been prepaid, the recipient may be responsible for paying them before or upon delivery.

  • Customs processing may cause additional delays outside our control.

We recommend checking the import requirements of your destination country before ordering.

Track Your Order

Once your order has been dispatched, we'll send you a confirmation email with your tracking information.

We use trusted delivery partners, including Amazon Shipping, DPD and DHL.

Depending on the courier, you may receive additional tracking notifications by email or SMS.

Tracking information may take a short time to become active after dispatch.

If you haven't received your dispatch confirmation, please check your junk or spam folder before contacting us.

Delivery Address & Changes

Please ensure your delivery address and postcode are correct when placing your order.

If you notice a mistake, contact us as soon as possible. We'll do our best to update the details before dispatch.

Once an order has been collected by the courier, we may be unable to amend the delivery address or change the delivery service.

Lost, Delayed or Damaged Parcels

We take care to package your order securely, but occasionally parcels can be delayed or damaged during transit.

If your order hasn't arrived within the expected delivery timeframe, please contact us so we can investigate with the courier.

If your parcel arrives damaged or contains an incorrect item, please let us know as soon as possible, ideally within 24 hours of receipt.

To help us resolve the issue, please include your order number, a brief description and photographs where available.

The requested 24-hour reporting period does not affect your statutory rights.

For consumer orders, Redber remains responsible for delivery in accordance with applicable law. We will work with the courier and provide an appropriate resolution where required.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate changes before dispatch. Once an order is in transit, changes may not be possible.

Your statutory cancellation rights, where applicable, are not affected by dispatch.

For information about cancellations, returns, faulty products and refunds, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about your delivery, tracking information or an existing order, our team will be happy to help.

Email: contact@redber.co.uk

Telephone: 01483 80 85 80

Please include your order number when contacting us so we can assist you quickly.

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