Need help? Look no further!
We've answered some of the most frequently asked questions below, however if you don't find what you're looking for, please Contact Us and we'll be happy to help!
How do I choose a Coffee?
We have such a large collection of Coffee that it can often be daunting, however take into account your personal favourite flavours – do you like sweet things? Or earthy flavours? You can refine our Coffees by flavour, or take a look at our regional Coffees to narrow your search. If in doubt, we always suggest our Coffee multi packs; they give you the chance to try four Coffees at a great price.
How fresh is your Coffee?
We roast every day and keep very little roasted stock for walk-in customers. You will always receive fresh Coffee that is roasted within 1 to 4 days (depending on delivery time). We have three roasters capable of small roasts for customer specific orders and we have a new, larger roaster to fulfil wholesale and bulk orders. About 80% of our orders are roasted on the day.
How should I store my Coffee?
Store in an airtight container, in a cool dark place. We do not recommend keeping your Coffee in the fridge or the freezer. Shop our range of Storage Jars here.
How long will my Coffee stay fresh?
If stored correctly your Coffee should stay fresh and keep the majority of it’s flavours and aromas for a month. Coffee is safe to drink for many months after roasting, however your Coffee’s flavour will rapidly decrease after the four week mark. We advise buying smaller amounts of Coffee often, so you always have the freshest Coffee!
I'm looking for a strong coffee, what would you suggest?
What kind of ‘strong’ are you looking for? If you’re looking for intense, dark flavour you may like our darker roasts. If you’re looking for Coffee with the most caffeine try a lighter roast. To give yourself a good starting point, we would suggest one of our Coffee multi packs; they give you the chance to discover a range of Coffees for a great price.
Do you import your Coffee directly or via importers?
We use a few different companies to source our Coffees. Some large well-known companies with a global reach and one or two smaller companies with direct relationships with micro-lot farmers. Our aim is to offer a large selection of Coffees, so sourcing and buying from importers gives us this opportunity.
Orders and Delivery
How do I get the first time order freebie?
We automatically send you a free 125g bag of Coffee with your first order. The freebie will be a similar Coffee to the one you order and in the same form e.g. beans / ground / green. You can also leave a note with your order if you wish to receive a specific Coffee. If available, we will send you the one you prefer.
Can I come and visit you?
Of course, we’d love to meet you! We are in Merrow Depot in Guildford, just off the A3. The depot is part of Surrey County Council, not the Merrow Business Park. You can get further details here, or call for directions on 01483 808580.
Can I pick up my order rather than have it delivered?
Yes, just enter “PICKUP” in the discount code section of the checkout and we can keep your order at our roastery ready for you to pick up.
I just placed an order and used ‘’PICKUP’’. How long should I wait before coming to pick it up?
We roast in order of ‘first come first served’. To be on the safe side pleas give us 1 working day to get your order ready for you. Also, please leave a note with the order at checkout as to when you would like to pick your order up.
How long does it take to fulfil an order?
We typically ask for a full working day to fulfil orders. However, we can often fulfil orders on the same day. We roast and pack to order, so occasionally it can take more than one day during our busy periods. We have a variety of shipping options so you can choose the best one for you! More about our Delivery, Returns and Refunds here.
What is a Coffee Subscription?
A Coffee Subscription is a way to automate the delivery of Coffee straight to your door – saving you both money and time. You can set up a variety of Subscriptions with us.
What Subscription is best for me?
We have a great variety of Subscriptions, each with their own unique offerings. If you like to drink a particular coffee only our Origin or Blend Subscription will be best – you can set up a subscription for any of our Coffees and choose the size and frequency that you need. If you like variety our Surprise Me Subscription is fantastic – simply choose the size and frequency and we’ll send you a different Coffee each time! Pre Paid Subscriptions enable you to pay for your Subscription up front, but offer less flexibility. Know a Coffee lover? Our Gift Subscription will be perfect!
How do I log in to my account?
Head over to the ‘Manage Your Subscription’ page, enter the email address and password you used when setting up your account.
I can’t log in to my account?
Did you purchase your Subscription on a guest account? This is fine, just email us at email@example.com and we will provide a link to set up a password.
I have forgotten my password.
Click the ‘Forgot your Password?’ link on the ‘Manage Your Subscription’ page, enter the email address associated with your account and we will send you a link to reset your password.
I have forgotten the email address I used when signing up.
If you have forgotten the email address that you used on your account, please email us at firstname.lastname@example.org with as much information as you can – name, delivery address, contact telephone etc.
Can I edit my Subscription?
Your Surprise Me or, Origin or Blend Subscription can easily be edited - to amend this subscription, you must first log in to your account. On the ‘My Account’ page, select ‘Manage Subscription’ on the right hand side. Pre Paid and Gift Subscriptions are not as flexible, as these are preset all at once, however you can edit your delivery address by logging in to your account and selecting ‘Manage Subscription’.
Can I pause my subscription?
Your Surprise Me or, Origin or Blend Subscription can be paused - log in to your account, select ‘Delivery Schedule’ on the ‘My Account’ page, here you can elect to skip specific shipping dates. Pre Paid and Gift Subscriptions cannot be paused.
I want to cancel my subscription, how do I do this?
Your Surprise Me or, Origin or Blend Subscription can easily be cancelled at any time - to amend this subscription, you must first log in to your account. On the ‘My Account’ page, select ‘Manage Subscription’ on the right hand side. Pre Paid and Gift Subscriptions are not as flexible, as these are preset and paid for in advance.