Damaged or Incorrect Products
If we have packed an incorrect item or the item has arrived damaged, please contact us to arrange replacement or refund.
You can contact us via email: firstname.lastname@example.org or phone on 01483 80 85 80.
Melitta Coffee Machines
If you have experienced a problem with your Melitta coffee machine, please report the fault to Melitta UK first. The qualified technical department will then give us an instruction to have the machine fixed or replaced.
In both cases the machine will be picked up by Interlink (we will provide you with all labels) and replaced as soon as possible. Please don't return the coffee, glasses or chocolates.
Change of mind
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund.
You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging.
All shipping back to Redber Coffee is to be paid for by the customer. We recommend that your carrier gives you a ‘proof of delivery’ as Redber Coffee cannot be held responsible for goods lost or damaged in transit.