At Redber, we roast all our coffee to order to ensure maximum freshness. We aim to roast and dispatch your coffee on the same day your order is placed. Roasting takes place six days a week, Monday to Saturday, with dispatches occurring Monday to Friday.

We do our best to process and dispatch all orders by 4:00pm daily. However, during busy periods, please allow an additional working day as a contingency in case of a roasting backlog.

Delivery Information

Free UK Mainland Delivery on Orders Over £40

• Standard Tracked Delivery (2–3 working days) – Free
• Express Tracked Delivery (1–2 working days) – £5.00 (Please note: delivery services do not guarantee next-day delivery.)

For Orders Under £40

• Standard Tracked Delivery (2–3 working days) – £3.95
• Express Tracked Delivery (1–2 working days) – £4.95 (Next-day delivery is not guaranteed.)

Delivery Exceptions

• Free delivery applies to Mainland UK only.
• Northern Ireland & Scottish Highlands and Islands:
  • Up to 5kg – £5.00
  • 5kg to 30kg – £15.99
• Delivery to PO Boxes is not available.
• All delivery charges include VAT.

For orders exceeding 100kg, please contact us directly for a quote. If your order is unusually large or heavy, additional delivery charges may apply. In such cases, we will contact you before dispatch.

Delivery times are estimates and can be affected by external factors beyond our control. While we work with reliable partners like Royal Mail and DPD, no courier can guarantee next-day delivery with complete certainty.

You may include delivery instructions when placing your order to help ensure a smoother delivery process.

Track Your Order

Orders are dispatched via Royal Mail or DPD. Use the links below to track your parcel:

• Track with Royal Mail
• Track with DPD

International Delivery

For information about delivery outside the UK, please click here.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of receipt. We will offer a replacement or a refund where appropriate.

We recommend inspecting your goods before signing for them. If this isn't possible, please sign as ‘unexamined’. Any visible damage should be reported to the delivery driver at the time of delivery.

To help us resolve the issue quickly, please include photographs of the damaged goods when you get in touch.

Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. You will be responsible for the return shipping costs.

To be eligible for a refund, items must be returned unused, in perfect condition, and in their original, unopened packaging. Delivery charges are non-refundable. Please allow up to 14 working days for the return and refund process.

To initiate a return, please contact us at contact@redber.co.uk or call 01483 80 85 80, quoting your order number (found in your order confirmation email and packing slip).

Exemptions from the Right to Cancel

The right to cancel does not apply to:

• Goods that are perishable or have a short shelf life
• Customised or personalised items
• Items sealed for hygiene reasons that have been unsealed after delivery
• Services that have already been completed

As all our coffee is roasted to order and customised for your chosen brew method, some products may not be eligible for cancellation. This does not affect your statutory rights if a product is faulty or not as described.

Refunds

Refunds will be issued to the original payment method used. We aim to process all refunds promptly and efficiently.