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case study

client: OLIVE DINING

Location: 24 school sites across London & the South East

sector:
EDUCATION & CATERING

Olive Dining delivers healthy, scratch-cooked meals across 100+ primary and secondary schools. Redber partnered with them to elevate staff wellbeing and visitor hospitality with premium, ethically sourced coffee — while managing a complex, multi-site setup.

With 36+ machines installed across 24 sites, Redber ensured seamless support, consistent product quality, and low admin overheads, helping Olive Dining stay focused on their food and community mission.

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summary

  • Challenges

    Multi-Site Complexity
    Ensuring consistency in beverage quality, machine performance, and service response across 24 dispersed school locations.

    Ethical Procurement
    Aligning with Olive Dining’s sourcing standards using fresh, seasonal, and responsibly sourced coffee.

    Operational Simplicity
    Minimising admin while providing scalable, reliable coffee solutions tailored to school-based catering.

    Label Customisation
    Offering cost-effective private-label options without compromising on quality.

  • Solutions

    Fresh, Ethically Roasted Coffee
    Sustainably sourced, freshly roasted coffee tailored to school settings — aligned with Olive Dining’s standards. Includes teas and hot chocolate options.

    Multi-Site Machine Supply & Support
    Installed bean-to-cup and traditional espresso machines across multiple schools, with central coordination, staff barista training, and Redber’s full Peace of Mind service & maintenance.

    Custom Service Agreements at Scale
    Developed scalable plans covering delivery, servicing, and filter replacement — helping Olive Dining maintain high standards without added internal workload.

  • Results

    Simplified Operations Across 24 Sites
    Redber delivered consistent service and supply across 24 schools and 36 machines, expertly installed and maintained with minimal admin burden.

    92% Staff Satisfaction
    Coffee satisfaction rose from 71% to 92% among staff and students across Olive Dining sites.

    +37% Staff Engagement
    Daily use of staff coffee stations increased by 37%, boosting morale and wellbeing.

    3-Hour Average Response Time
    Redber engineers responded in under 3 hours on average, ensuring rapid uptime and minimal disruption.

    100% Ethically Sourced Coffee
    Every cup supports Redber’s commitment to ethical, sustainable sourcing — fully aligned with Olive’s procurement standards.

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What Olive Dining Say About Redber

Working with Redber has helped us deliver consistent quality across more than 24 of our secondary school sites.

They understand the complexity of multi-site catering and align perfectly to our expectations at Olive Dining  — reliable machines, ethical sourcing, and quick, responsive support.

Caroline Whyman

Director of Operations, Olive Dining
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WHY OUR SOLUTION WAS THE PERFECT FIT FOR OLIVE DINING

Olive Dining needed more than just great coffee — they needed a partner who could deliver quality, consistency, and support at scale. With 24 school sites and 36+ machines in operation, Redber provided a seamless, multi-site solution that matched Olive’s high standards for sustainability, reliability, and wellbeing.

From freshly roasted, ethically sourced coffee to fast-response servicing and flexible agreements, Redber empowered Olive Dining to enhance staff experiences, streamline operations, and stay focused on their mission — delivering healthy, nutritious food with care.

Redber's tailored approach proved ideal for a complex education catering environment — and we’re ready to do the same for organisations like yours.

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