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case study

client:
Cinnamon Care Collection

Location:
Nationwide – 23 Sites

sector:
Residential Care & Hospitality


Cinnamon Luxury Care Collection are premium retirement and care communities known for their restaurant-style meals and warm hospitality. With a strong commitment to resident wellbeing, they operate over 20 high-end sites across the UK.

Redber manages 23 Cinnamon locations and 45 commercial coffee machines, delivering a seamless, multi-site operation that supports consistent quality, service, and supply at scale.

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summary

  • Challenges

    Managing consistent coffee service across 23 care homes and 45 commercial machines meant navigating:

    Multi-Site Complexity
    Each location had different layouts, staffing levels, and service requirements — demanding scalable yet adaptable solutions.

    Diverse Dietary Needs
    Homes required options like decaf, vegan-friendly, and low-acid coffees, all without sacrificing flavour or quality.

    Ease of Use & Hygiene
    Equipment needed to be intuitive, safe, and easy to clean — ensuring smooth operation during both peak and off-peak hours.

    Cost Efficiency
    Redber had to balance premium quality with value.

  • Solutions

    Tailored Machine Rollout at Scale
    Redber installed bean-to-cup coffee machines across all homes — pre-programmed with decaf, single-origin, instant, and freshly roasted coffees to suit diverse preferences.

    Full-Service Partnership
    We handled everything: delivery, installation, servicing, staff training and consumables — all under one account manager.

    Ease for Busy Care Staff
    Redber machines include automatic cleaning and intuitive interfaces, saving staff time and reducing admin pressure.

  • Results

    23 Homes & 45 Machines, Seamlessly Managed
    Centralised logistics, proactive maintenance and reliable supply for every location.

    40 Minutes Saved Per Site, Per Day
    Auto-cleaning machines and intuitive operation gave back valuable time to care teams.

    Fast Engineering Response
    Average engineer response time was under 4 hours, keeping machine uptime high.

    100% Ethically Sourced Coffee
    Every cup supports Cinnamon’s ethical and quality-led values — and it shows in resident satisfaction.

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WHY OUR SOLUTION WAS THE PERFECT FIT FOR cinnamon care collection

Redber’s solution was the perfect fit for Cinnamon Care Collection because it delivered what mattered most: consistent quality, ease of use, and scalable support across 23 sites and 45 machines. Our freshly roasted, ethically sourced coffee aligned with Cinnamon’s values, while our reliable, low-maintenance machines ensured staff could serve residents and guests with ease. With centralised servicing, fast response times, and flexible supply agreements, Redber made premium coffee simple — supporting Cinnamon’s mission to deliver comfort, care, and hospitality to the highest standard.

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