NEW Delivery, Returns & Refunds
We aim to roast and dispatch your coffee the same day of your order so you can enjoy only the freshest coffee!
We offer three delivery services for you to choose from - Standard, One Day and Priority.
We roast 6 days a week, Monday to Saturday. And we dispatch from Monday to Friday.
Orders completed before 12 noon and processed with services stating Priority shipping will be forwarded in the roasting queue.
Please feel free to provide delivery notes for the postman or courier.
Please note that all services are subject to courier circumstances. This is inevitably subject to occasional delays and errors on their part, though these are extremely rare. No courier is faultless, and there is no vendor anywhere that can guarantee absolutely certain next day delivery. We can however promise that all orders placed with priority shipping before the cut off will be shipped that day.
Types of Services
We do try and clear all of our orders by 4pm each day. However, we ask you to allow an extra day for roasting before we dispatch. The exception to this is if you place a priority order before 12 noon, we will make sure we roast and dispatch on the same day.
Small Parcel - 2 to 3 Day Service Partially Tracked (within the UK, prices include VAT):
0.01 kg to 0.25 kg = £1.50
0.26 kg to 1.0 kg = £2.40
1.1 kg to 1.9 kg = £2.99
Parcels - 2 to 3 Day Service Tracked (within the UK, prices include VAT):
2.0 kg to 4.0 kg = £3.99
4.1 kg to 14.0 kg = £4.99
Highlands, Islands & Northern Ireland - 2 to 5 Days Tracked
2.1 kg to 6.0 kg = £6.50
6.1 kg to 14.0 kg = £7.99
One Day Service
This service allows for one day to roast and pack, and another day for delivery.
1 Day Roast/Pack + 1 Day Delivery - Mon to Fri Tracked
0.01 kg to 6.0 kg = £6.50
1.0 kg to 2.0 kg = £4.80
2.1 kg to 6.0 kg = £6.50
6.1 kg to 12.0 kg = £7.99
12.1 kg to 20.0 kg = £10.00
Above 20.1 kg = £15.00
Priority Roasting Service
For this service we will roast and dispatch on the same day the order is placed if it is placed before 12 noon.
Priority Orders 1 Day Service - Mon to Fri Tracked
0.01 kg to 2.0 kg = £5.99
2.1 kg to 6.0 kg = £7.99
Damaged or Incorrect Orders
If your order is incorrect or damaged Redber Coffee will offer a replacement or a refund. If this happens please contact us so we can resolve the issue as soon as we can. Please ensure you inspect any goods prior to signing for delivery. Any visible damage whatsoever should be noted and the delivery signed for as damaged. If inspection is not possible please ensure you sign for goods ‘unexamined’ allowing us to lodge claims with our delivery partners. We advise sending a photo of damaged goods. This will enable us to deal with your issue quickly. Damaged or defective goods should be reported to us with 24 hours of receiving the delivery.
Right To Cancel
You have the right to cancel your order within 14 days from receipt of the goods. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process. Delivery charges cannot be refunded. To return any items, please e-mail us at firstname.lastname@example.org or call us on 01483 80 85 80. Please use your order number as a reference, this can be found in both your email order confirmation and the invoice we pack with your goods. The items should then be returned by an agreed delivery method.
We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.
If you are local, you can Collect from us in Guildford free of charge
You are welcome to collect your coffee from us at the roastery rather than us posting it to you. Just contact us by either email or on the phone and we will help.
We have hundreds of happy local customers who collect; it's a good way to save on postage costs, and you get to see the roastery roasting away!